Email Notifications

The SCF Controls Platform includes built-in email notification capabilities to keep your team informed about important compliance activities.

Notification Types

The platform sends email notifications for the following events:

Type	Description
User Invitations	Sent when inviting users to join an organisation
Task Assignment	Notifies users when assigned to controls or tasks
Due Reminders	Sent daily from three days before a task’s due date
Overdue Escalations	Sent when a task becomes overdue, again at 7 days overdue, and again at 30 days overdue
@Mentions	Notifies users when mentioned in comments
Evidence Rejected	Tells the evidence assignee (or owner) a reviewer rejected their evidence
Control Ready for Review	Tells org admins a control was marked ready for review
Composite Evidence Insufficient	Tells the control owner/assignee the control’s composite evidence assessment became insufficient
Engagement Query Raised	Tells org admins an auditor raised a query on a control
Catalog Reconciliation	Tells org admins a catalog reconciliation was applied or rolled back

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How Notifications Work

Email notifications are automatically enabled for all platform users. No configuration is required on your part.

Notification Delivery

• Emails are sent from notifications@scfcontrolsplatform.com
• Notifications are typically delivered within minutes
• Check your spam folder if you’re not receiving notifications

Managing Your Notifications

You can control which notifications you receive:

1. Click your profile icon in the header
2. Select Notification Preferences
3. Turn email notifications on or off, and set your delivery frequency
4. Click Save

There are two levers, and both apply to email as a whole rather than to individual notification types: switching email notifications off, and setting a frequency other than immediate (only immediate actually sends). In-app bell notifications are always created regardless of either setting, so nothing is lost by turning email down.

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Notification Triggers

Task Notifications

Event	Who Receives	When Sent
Task created and assigned	Assignee	Immediately
Task due date approaching	The task’s resolved recipients	Daily, from 3 days before due until the due date
Task overdue	The task’s resolved recipients, plus the accountable team	On becoming overdue, then at 7 days overdue, then at 30 days overdue
Task completed	Task creator	Immediately

Due and overdue reminders are sent by a daily scheduled job, and a given task produces at most one email per event per day. Overdue escalation is the exception to “daily”: it fires on the three thresholds above rather than once per run, so a task left overdue for a month produces three escalations rather than thirty.

“Resolved recipients” means the platform works down a fallback chain rather than notifying one fixed person: the task’s assignee, then its owning team’s primary and delegate, then its evidence item’s accountable team, then organisation admins — stopping at the first of those that produces anybody. A task with no assignee is therefore no longer skipped. See Who Gets Notified for the full rule, and Automatic Task Generation & Reminders for how collection tasks themselves are generated.

Review & Audit Notifications

Event	Who Receives	Notes
Evidence rejected by a reviewer	Evidence assignee, or owner if unassigned	The reviewer is never notified of their own action
Control marked ready for review	All org admins (except the actor)	Sent only on the transition into ready for review — re-saving doesn’t re-notify
Composite evidence assessment becomes insufficient	Control owner and assignee; org admins only if neither is set	System-generated during evidence recomputation; fires once per transition
Auditor raises an engagement query	All org admins (except the raiser)	Applies to queries from external auditors and org members alike
Catalog reconciliation applied / rolled back	All org admins (except the actor)	The bell notification opens the Catalog Changelog page

Comment Notifications

Event	Who Receives	When Sent
@Mentioned in comment	Mentioned user	Immediately
Reply to your comment	Original commenter	Immediately

User Notifications

Event	Who Receives	When Sent
Invited to organisation	Invitee	Immediately
Role changed	User	Immediately

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Checking Notification Status

In-App Notifications

In addition to email, notifications appear in the platform:

1. Click the bell icon in the header
2. View recent notifications
3. Click a notification to navigate to the related item
4. Mark notifications as read

Email Delivery Issues

If you’re not receiving email notifications:

1. Check spam folder — Notifications may be filtered
2. Verify email address — Ensure the email address on your platform account is correct
3. Check notification preferences — Ensure notifications are enabled
4. Contact support — If issues persist, contact support@scfcontrolsplatform.com

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Best Practices

For Teams

• Keep notification preferences current — Enable only the notifications you need
• Use @mentions sparingly — Mention team members only when their attention is needed
• Respond to task assignments — Update task status to reduce follow-up notifications
• Check the bell icon — Review in-app notifications regularly

For Administrators

• Educate users — Ensure team members know how to manage their notification preferences
• Set clear due dates — Reasonable due dates help users prioritise without notification fatigue
• Use assignments effectively — Assign tasks to specific users rather than leaving unassigned

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Troubleshooting

Not Receiving Notifications

Issue	Solution
No emails at all	Check spam folder, verify email address in profile
Missing specific notifications	Check notification preferences
Delayed notifications	Platform issue — contact support if persistent

Too Many Notifications

1. Review notification preferences
2. Disable notification types you don’t need
3. Consider consolidating tasks to reduce alert volume

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Related Guides

• Configuration — Platform settings
• User Management — Managing users and invitations
• Quick Reference — Feature overview