Monitoring

Monitoring

The SCF Controls Platform includes a built-in monitoring dashboard that helps you understand system health, track usage, and monitor compliance progress. This guide covers accessing and interpreting the monitoring features.

Built-in Monitoring Dashboard

The platform includes a comprehensive monitoring dashboard accessible directly from the UI.

Accessing the Dashboard

1. Click the Database button in the header
2. The Database Health & Statistics popup opens
3. View real-time platform health and statistics

Dashboard Sections

The monitoring dashboard displays:

Section	Information
Version Information	Platform version, API version, catalog version
Health Status	Overall system health (Healthy/Unhealthy)
Database Tables	Record counts for all tables
Control Statistics	Selected, implemented, at-risk counts
User & Task Statistics	Active users, pending/completed/overdue tasks
By Implementation Status	Controls grouped by status
By Maturity Level	Controls grouped by maturity
Tasks By Status/Type	Task breakdown
Recent Activity	Last update timestamps

Key Metrics to Watch

Metric	What It Tells You
Health Status	Overall system health
At Risk Controls	Controls needing attention
Overdue Tasks	Tasks past their due date
Pending Tasks	Work queue size
Active Users	Current user engagement
Total Records	Database size over time

Version Information

The dashboard shows version details useful for support:

Platform: v1.0.0 (API v1.0)
Catalog: SCF 2025.4 (1,451 controls, 300+ evidence requirements)

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Health Status

What Health Status Means

Status	Meaning	Action
Healthy	All systems operating normally	None needed
Unhealthy	There’s a problem with the platform	Contact support

When to Check Health

• Daily — Quick glance to ensure systems are running
• Before critical work — Verify health before bulk operations
• When issues occur — First step in troubleshooting

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Database Statistics

Table Record Counts

The dashboard shows record counts for each table:

Table	Description
Organisations	Number of organisations configured
Scoped Controls	Controls in scope for compliance
Evidence Tracking	Evidence items being tracked
Users	Registered user accounts
Organisation Members	User-organisation associations
Assignments	Control/evidence assignments
Comments	Discussion comments
Evidence Tasks	Evidence collection tasks
Notifications	System notifications
Total Records	Sum across all tables

Understanding Record Counts

• Growing steadily — Normal as you add more data
• Sudden increase — May indicate bulk import
• Sudden decrease — Check if backup was restored
• Very high counts — May need data cleanup

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Control Statistics

Implementation Breakdown

The dashboard shows controls by implementation status:

Status	What to Monitor
Implemented	Should grow over time
In Progress	Track to ensure progress
At Risk	Investigate and resolve
Not Started	Plan implementation work

Maturity Distribution

Track control maturity levels:

Level	Healthy Distribution
Initial	Should decrease over time
Developing	Common for newer controls
Defined	Target for most controls
Managed	Indicates mature programme
Optimised	Best-in-class controls

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Task Statistics

Task Status Overview

Metric	What It Means
Pending Tasks	Work waiting to be started
In Progress	Active work items
Completed	Finished tasks
Overdue	Tasks past due date

Healthy Task Metrics

• Overdue: 0-5% — Keep overdue tasks minimal
• Pending: < 50% — Most tasks should be in progress or completed
• Completed: Growing — Shows progress over time

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User Statistics

Active Users

Track user engagement:

Metric	Meaning
Total Users	All registered users
Active Users	Users who have logged in recently

User Activity Indicators

• High activity — Good engagement with the platform
• Low activity — May need training or outreach
• Sudden changes — Investigate cause

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Monitoring Best Practices

Daily Checks

• Open Database Health popup and verify “Healthy” status
• Check at-risk and overdue counts
• Review any unexpected changes in record counts

Weekly Checks

• Review implementation progress trends
• Check task completion rates
• Review user activity levels
• Verify backup is recent

Monthly Checks

• Review maturity level distribution
• Analyse control implementation velocity
• Check data growth trends
• Review and archive old data if needed

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Performance Indicators

Response Times

Normal performance expectations:

Action	Expected Time
Page load	< 2 seconds
Search results	< 1 second
Save operations	< 2 seconds
Backup download	5-30 seconds depending on data size

If Performance Is Slow

1. Check your internet connection
2. Clear browser cache — Hard refresh with Ctrl+Shift+R
3. Try a different browser — To rule out browser issues
4. Check platform health — May be a temporary issue
5. Contact support — If issues persist

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Alerting

Built-in Alerts

The platform provides visual indicators for:

Condition	Indicator
At-risk controls	Badge count in dashboard
Overdue tasks	Badge count in tasks section
Sync issues	Status indicator in header

Staying Informed

• Check dashboard daily — Review key metrics
• Enable email notifications — Get alerts for assignments and due dates
• Set calendar reminders — Schedule regular review sessions

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Troubleshooting Monitoring Issues

Dashboard Won’t Load

1. Hard refresh the page (Ctrl+Shift+R)
2. Check your internet connection
3. Try signing out and back in
4. Contact support if issue persists

Statistics Seem Wrong

1. Click refresh to get latest data
2. Check if filters are affecting the view
3. Verify you’re looking at the correct organisation
4. Contact support if numbers seem incorrect

Health Shows Unhealthy

1. Note any error messages displayed
2. Try refreshing the page
3. Check if other features are working
4. Contact support with details of the issue

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Related Guides

• Configuration — Platform settings
• Backup & Restore — Data protection
• Troubleshooting — Resolving issues