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ComplianceGenie SCF Controls Platform

Email Notifications

Email Notifications

Section titled “Email Notifications”

The SCF Controls Platform includes built-in email notification capabilities to keep your team informed about important compliance activities.

Notification Types

Section titled “Notification Types”

The platform sends email notifications for the following events:

TypeDescription
User InvitationsSent when inviting users to join an organisation
Task AssignmentNotifies users when assigned to controls or tasks
Due RemindersSent before task due dates
Overdue AlertsSent when tasks pass their due date
@MentionsNotifies users when mentioned in comments

How Notifications Work

Section titled “How Notifications Work”

Email notifications are automatically enabled for all platform users. No configuration is required on your part.

Notification Delivery

Section titled “Notification Delivery”
  • Emails are sent from notifications@scfcontrolsplatform.com
  • Notifications are typically delivered within minutes
  • Check your spam folder if you’re not receiving notifications

Managing Your Notifications

Section titled “Managing Your Notifications”

You can control which notifications you receive:

  1. Click your profile icon in the header
  2. Select Notification Preferences
  3. Toggle notification types on or off
  4. Click Save

Notification Triggers

Section titled “Notification Triggers”

Task Notifications

Section titled “Task Notifications”
EventWho ReceivesWhen Sent
Task created and assignedAssigneeImmediately
Task due date approachingAssignee24 hours before due
Task overdueAssigneeDay after due date
Task completedTask creatorImmediately

Comment Notifications

Section titled “Comment Notifications”
EventWho ReceivesWhen Sent
@Mentioned in commentMentioned userImmediately
Reply to your commentOriginal commenterImmediately

User Notifications

Section titled “User Notifications”
EventWho ReceivesWhen Sent
Invited to organisationInviteeImmediately
Role changedUserImmediately

Checking Notification Status

Section titled “Checking Notification Status”

In-App Notifications

Section titled “In-App Notifications”

In addition to email, notifications appear in the platform:

  1. Click the bell icon in the header
  2. View recent notifications
  3. Click a notification to navigate to the related item
  4. Mark notifications as read

Email Delivery Issues

Section titled “Email Delivery Issues”

If you’re not receiving email notifications:

  1. Check spam folder — Notifications may be filtered
  2. Verify email address — Ensure your Google account email is correct
  3. Check notification preferences — Ensure notifications are enabled
  4. Contact support — If issues persist, contact support@scfcontrolsplatform.com

Best Practices

Section titled “Best Practices”

For Teams

Section titled “For Teams”
  • Keep notification preferences current — Enable only the notifications you need
  • Use @mentions sparingly — Mention team members only when their attention is needed
  • Respond to task assignments — Update task status to reduce follow-up notifications
  • Check the bell icon — Review in-app notifications regularly

For Administrators

Section titled “For Administrators”
  • Educate users — Ensure team members know how to manage their notification preferences
  • Set clear due dates — Reasonable due dates help users prioritise without notification fatigue
  • Use assignments effectively — Assign tasks to specific users rather than leaving unassigned

Troubleshooting

Section titled “Troubleshooting”

Not Receiving Notifications

Section titled “Not Receiving Notifications”
IssueSolution
No emails at allCheck spam folder, verify email address in profile
Missing specific notificationsCheck notification preferences
Delayed notificationsPlatform issue — contact support if persistent

Too Many Notifications

Section titled “Too Many Notifications”
  1. Review notification preferences
  2. Disable notification types you don’t need
  3. Consider consolidating tasks to reduce alert volume
Section titled “Related Guides”